Process integration/problem

ITBconsult is the competent partner for your customer management. Because developing and adjusting customer processes is our business. Together with you we identify the process suitable for your needs – ranging from small adjustments to the extension of individual and specific processes. Everything is feasible. We look after process design and customising. We train you and and your team in salesforce.com and help to realise the process developed together with you. Of course we carry out the migration of data from old systems or office products during the implementation.

Already after a few days you should notice the first added value of your new CRM system. However the optimal added value will only come into existence when your customer functions work integratingly with the remaining organisation, and thus information about customer processes is transmitted to other functions, such as acquisition, production, logistics or accountancy. Our business is the integration of systems. We help you to overcome media disruptions and system limits, because after all you want working processes an no “amazing” isolated application. We offer you, depending on current and future requirements and under consideration of your budget limits, different integration solutions which act, without a large programming effort, as interpreter between systems. And all this effectively and comprehensively.

But now you still lack sound information, or at least it is not available to you in adequate quality and speed? Here, too, we support companies of all sizes to bring together the necessary information from acquisition, production, logistics, sales, marketing and accountancy. Because your company knows more than you might assume, the necessary information is right in front of your nose. We can merge and edit every kind of data for you, no matter if it is internal or external.