There are plenty of challenges in running your business in these difficult times. The one thing you have to avoid is losing the close relationships you have built over many years with your customers. This is why CRM is such a crucial capability for any enterprise; it drives awareness, tracks demand, and keeps you on top of every lead and opportunity.
Moving CRM into the cloud is not just about cost; you will certainly save money when the solution is properly implemented but most of our clients find that the flexibility offered by cloud-based systems drives new levels of customer care and service standards. These, in turn, lead to up- and cross-sell opportunities, improved loyalty, reduced churn and sales growth. Now, thanks to the renowned salesforce.com platform, CRM has moved to the cloud and is a lot faster and cheaper to deploy.
Let ITBconsult optimize your existing CRM platform to work in the cloud or integrate a new system. You will quickly see how to manage better relationships with your clients, learn more about their behavior, and develop a long-term strategy for managing their requirements. A fully integrated CRM system will allow your maketing and sales team to drive better qualified leads down the pipeline using real-time analytics, email marketing techniques, and campaign management.